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Frequently Asked Questions

Q: How do I get a copy of a map or aerial of the city?
In order to obtain map/aerial copies, you can either come to the engineering department in person or call in your request.  There is a cost involved, which must be paid in advance if the order is taken over the phone.  We also take credit cards.  You can fax a signed credit card form to (706) 653-4439 and we will process your request.

Q: What is required in order to assign new addresses?
In order to assign an address, we must first receive a plat.  Plats should be submitted to the Department of Engineering.  Within 3 to 4 days of receiving a plat, we can have an address assigned and an address assignment letter will be mailed to the owner.  An address assignment letter notifies the property owner of the new address.

Q: Why doesn't the address on my tax bill match my street address?
The tax assessor maintains a database for all the residents of Columbus.  Perhaps there is a discrepancy between their database and your street address.  If you contact the GIS division, we will help to solve the problem.  Here in GIS we assign addresses and correct addressing problems.

Q: Why did I receive an address correction letter?
Your address needed to be corrected in order to conform with Subdivision Rules and Regulations and also to expedite Public Safety. The GIS division and Public Safety are working together in order to improve 911 response time by correcting addresses.

Q: What can I do to help GIS and E911 improve public safety for my tenants?
If you are a property owner of a duplex or fourplex with separate addresses please notify the GIS division.  Your properties may not be in the Public Safety dispatcher database, which could DELAY 911 RESPONSE TIME

Q: How can I tell what my property is zoned for?
Using the GIS Web Portal it is possible to check the zoning on your properties. Begin by locating your property and then activate the layer by launching the layers window and turn the Zoning layer, this will allow you to view the zoning for your property. If you should experience difficulty using this function please dial (706) 653-4437 and someone will be available to assist you.

Q: None of these answers my questions - how can I get help?
If you have a question not answered by our FAQ, please don't hesitate to give us a call or send us an email. Our phone number is: (706)653-4437 (8am - 5pm Monday - Friday)
Or send us an email at: GIS Division - Customer Service

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