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About Us
A Message from the Manager of Citizens Services
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Liz Turner
Assistant to the City Manager/311 Citizens Service Manager
The 311 Citizens Service Center is the
Columbus Consolidated Government's centralized service
and information
call center.
The service was initiated in 2000 to make it easier for
citizens to have a direct link to their local government
and designated as Georgia's first 311 Call Center in
March 2004. |
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It is the one number you can call (311 or (706) 653-4000) with any request or question regarding local government services. |
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Citizens can call in at any time to a
24-hour call center. From 7:00 a.m. to 5:30 p.m. Monday
thru Friday you can speak to a live well-trained Citizen
Service Representative, and from 5:30 p.m. to 7:00 a.m.
and weekends, you can leave a message that will be
reviewed and processed by the first representative in the
office the next business day or you can email us with your
request at Citizensservices@columbusga.org
The message on the answering machine advises citizens to
hang up and dial 9-1-1 if the call is an emergency. If
there are natural disasters such as severe thunderstorms,
tornados or hurricanes, the call center will be
operational to take the many calls that accompany severe
weather.
If you would like to visit us in person, we're located at
the Government Center, 100 10th Street, Ground Floor,
Tower. |
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