Our Mission is to provide quality customer service, to enhance the relationship between the citizens of Columbus and their local government and to promote the City of Columbus' commitment to community service by providing direct access to a call center designed to receive, relay, monitor and manage citizen requests and insure the delivery of quality citizen service, by quality people.
Our Goal is to provide complete, accurate and timely information to citizens and employees regarding complaints, inquiries and requests for information.
Features of 311:
The Columbus Consolidated Government 311 Citizens Service Center is your link to local government and City services. Whether you have a question, would like to request a service, need to register a complaint, or would you like to offer a suggestion, the Columbus Consolidated Government 311 Citizens Service Center can give you an answer.
When you are not sure who to call, Call 3-1-1 or 706-653-4000.
311 is Columbus' one number for government information and non-emergency services.
Whether you are a resident, business owner, or a visitor, all the resources of the Columbus Consolidated Government are just a phone call away.
311 allows citizens to call one easy-to-remember number to receive information and have access to City government services.
All calls to 311 are answered by a live operator, Monday through Friday 7:00 AM - 5:30 PM.
A Message From the Manager of 311 Citizens Service
Liz Turner - Assistant to the City Manager/ 311 Citizens Service Manager
The 311 Citizens Service Center is the Columbus Consolidated Government's centralized service and information call center.
The service was initiated in 2000 to make it easier for citizens to have a direct link to their local government and designated as Georgia's first 311 Call Center in March 2004.
It is the one number you can call (311 or (706) 653-4000) with any request or question regarding local government services.
Citizens can call in at any time to a 24-hour call center. From 7:00 a.m. to 5:30 p.m. Monday thru Friday you can speak to a live well-trained Citizen Service Representative, and from 5:30 p.m. to 7:00 a.m. and weekends, you can leave a message that will be reviewed and processed by the first representative in the office the next business day or you can e-mail us with your request at CitizensServices@ColumbusGa.org.
The message on the answering machine advises citizens to hang up and dial 9-1-1 if the call is an emergency. If there are natural disasters such as severe thunderstorms, tornados or hurricanes, the call center will be operational to take the many calls that accompany severe weather.
If you would like to visit us in person, we're located at the new City Services Center, 3111 Citizens Way, near the Public Library and Muscogee County School Board.